Ride Cancellation Policy

At Seaats, we understand that plans can change.
To ensure a fair and transparent cancellation process, we've crafted the following comprehensive ride cancellation policy

Passenger Cancellation

Passengers may cancel free of charge if the cancellation occurs more than 24 hours before the scheduled trip or within the first 15 minutes after booking.

Beyond the free cancellation window, passengers will incur the full ride amount if they choose to cancel.

Ride Host Cancellation

Ride hosts have the flexibility to cancel without penalties under the following circumstances:

• A) Up to 48 hours before the scheduled ride start time
• B) If no passengers have joined the ride
• C) Within 30 minutes after posting the ride

Outside the free cancellation window, ride hosts will be subject to a penalty of 100 EGP if they choose to cancel.

Contact Support

If you have any questions or need assistance related to ride cancellations, please contact our support team at support@seaats.app. Thank you for being a part of the Seaats community and for your commitment to making carpooling a convenient and reliable experience for everyone.

Note

• * For rides with multiple passengers, the cancellation policy applies individually to each passenger. If one passenger cancels within the penalty period, the applicable penalty will be charged.
• * The cancellation policy is in place to maintain the reliability and fairness of our carpooling community. We appreciate your understanding and cooperation in adhering to these guidelines.