Ride Cancellation Policy

At Seaats, we understand that plans can change.
To ensure a fair and transparent cancellation process, we've crafted the following comprehensive ride cancellation policy

Passenger Cancellation

Passengers may cancel free of charge if the cancellation occurs more than 24 hours before the scheduled trip or within the first 15 minutes after booking.

Beyond the free cancellation window, passengers will incur the full ride amount if they choose to cancel.

Ride Host Cancellation

Ride hosts have the flexibility to cancel without penalties under the following circumstances:

Outside the free cancellation window, ride hosts will be subject to a penalty of 100 EGP if they choose to cancel.

Contact Support

If you have any questions or need assistance related to ride cancellations, please contact our support team at support@seaats.app. Thank you for being a part of the Seaats community and for your commitment to making carpooling a convenient and reliable experience for everyone.